Money Information Centre runs outbound marketing, inbound consumer support and market research on behalf of consumer brands and financial services firms, staffed by UK based agents and logged like a departure board, not a black box.
Each service runs as its own trained team with its own scripts and QA, but shares the same reporting desk, so you get one point of contact and one set of numbers, whichever line you're using.
Outbound campaigns that introduce your product or service to warm and compliant data, with full call recording and script sign off before a single dial goes out.
An inbound line for your customers to get help, raise a query or resolve an issue, answered by agents trained on your product, not a generic script.
Structured telephone and follow up surveys that turn customer opinion into a report you can act on: satisfaction tracking, churn interviews, product feedback.
Qualified consumer leads or booked appointments handed to your sales team, with every lead recorded and traceable back to the call that produced it.
We agree your goals, audience and tone, then write and approve the script or survey with you before anything goes live.
Agents are briefed and trained on your product specifically. Calls begin on the agreed dates, at the agreed volume.
Calls are recorded and scored against your brief throughout, with issues flagged the same day, not at month end.
You get a plain English report on outcomes, not just call volumes: what worked, what didn't, and what to change.
Most of our clients sit in financial services or other regulated consumer markets, so compliance isn't an add on. It's built into how every desk operates.
Every outbound list is screened before it reaches an agent, with suppression files updated and applied on every campaign.
Consent is captured and recorded at the point of contact, and data is handled and retained in line with your own privacy notice.
Calls are recorded, retained and scored against an agreed quality framework, with scorecards available to you on request.
Agents are vetted before they join a campaign and trained on your specific product before taking or making a single call.
If your business is regulated, we work to your compliance sign off process, not around it. Nothing goes live until your team has approved the script, the data source and the reporting format.
"We treat every campaign as if the regulator is listening in, because eventually, they might be." Money Information Centre, compliance approach
Illustrative figures from recent campaign and support desk work. Actual numbers are shared and agreed with each client individually.
Increase in qualified appointments after moving a client's lead generation in house to our desk.
Average answer time achieved on an inbound support line during a product launch surge.
Customer interviews completed for a satisfaction and churn study across one quarter.
Tell us what you need answered, sold or supported, and we'll come back with which desk it belongs on, usually within a day.